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Lilac Adventures Limited is a fully registered company (Company No: 148649 Registered in Kenya).based on the best travel concept, environmentally awareness and satisfying personalized service to clients during and after their holiday.  We have established a reputation for integrity and honesty that has earned unbiased press, industry praise and, better still, scores of loyal clients who have travelled with us time and again.

We have compiled some questions that most people ask.Below contacting us you may need to see this section. In case your query is not addressed here, Please email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it



I am a travel agent?

Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on +254 020 354 8220 and we shall send you our terms and conditions of operations.
 

Can we do any walking?

This depended with places you are visiting. No walking is allowed in National Parks whereas in reserve we arrange escorted nature walks depending with itinerary and lodges/camps you are using.
Can I get my hair/laundry done on tour / go to church or synagogue / post items home?

Yes. There is generally sufficient free time to incorporate all such functions, though we can't guarantee such in every lodge/hotel or camp. Your guide-is able to advise the most convenient point and assist in making relevant arrangements. 

 

How do I make a booking?

See details on our terms and conditions. Booking is easy and can be made either directly with us here in Kenya or through one of our accredited agents.
If you want to take a day tour that has not been pre-booked through one of our agents, this can be paid for on the day. On confirmation of any booking we require a deposit to be sent and the rest 35 days to arrival date either via bank transfer or through credit card.
What happens if I have to cancel?

Please, see our  terms and conditions form which has details on cancellation policy We rarely have cancellations but if you do due to illness or any other reason,  we shall charge you only what is charged by hotels or lodges or camps BUT if no charges we shall refund everything less bank charges. We strongly recommend you get travel insurance to cover any cancellations.
How much can we bring with us?

This depends with the tour you are doing since if flying using scheduled flights from one park to the other, you have a maximum of 15kgs free and the rest is charged whereas if on any of tours by road, you can carry as much you can though we recommend average suitcases. Most important are warm clothes as morning and evenings are usually windy even if it’s not raining, sport or comfortable boots

 

 

How flexible are the daily itineraries? Can we request visits to special sites?

All tours are designed to be flexible and leave it to the driver guide and you to decide what you wish to do during the day though without change of accommodation unless with prior arrangements with the office.
Are the tours suitable for children?

Some are others not so. Please check with us if considering bringing children. If you' have children we can design a tour that will fit the aspirations of all age-groups travelling.

 

How much driving do we do?

We design tours so that there is as little wasted time as possible on the road and plenty to see while aboard. Inevitably, there are days when travelling between parks may involve more driving. Generally, a typical day's driving would be anywhere between 1 hour to a maximum 5 hours though there are at least 2 stops during the driver either at particular designated view points or at fuel stations or at gift shops where they have best shower rooms.

 
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Sunday, 05 September 2010

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