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Responsible Travel Policy

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Company Description

Lilac Adventures (K) Ltd is a tour firm based in Kenya with the headquarters being in Mombasa.
Lilac was established in order to offer a wide range of tourism products in the east African region. Over the years, we have been able to register sustained growth of our customer base which now transcends all the continents. Our major clients are still the traditional European and American market and it is growing.
We have a relatively young and vibrant team of professionals with a lot of experience and knowledge of the tourism sub sector.
We are committed to offering superior personalised customer care to our guests by offering customised safaris.

Economic Responsibility


At Lilac Adventures (K) Ltd, we are well aware that the major economic challenge facing our country and indeed the entire East African region today is unemployment. The youth are unfortunately hardest hit.
Lilac is a tour firm that gives equal opportunity to our youth especially to be able to earn a decent living. We encourage not just the company growth but the career growth of the individual.
Whenever possible, we always give priority to local people if and when opportunities for employment arise in our organisation.
While some of our guests specify the accommodation and transport they require, we are keen supporters of the eco-lodges concept. These lodges are owned by the local people and are usually to be found in areas outside protected areas but teeming with wildlife. These areas serve as wildlife conservation areas. Some of the lodges we use include Shompole, Mukutan Lodge, and Mida camp among others. We also encourage our guests to stay in other lodges that have a commitment to uplifting the local people. Such lodges include; Serena Lodges, Wilderness Lodges, Sarova and Aberdare Safari Hotels. These lodges are well known for their contribution towards the development of the areas around which their properties are to be found.
In excursions especially in Mombasa, we like to take our guests to such places as Ngomongo village and Bombolulu Workshop where physically challenged locals make and sell carvings and other crafts. We also take our guests to Akamba Handicraft centre where guests can see the entire carving process and purchase products. This goes a long way in raising the standards of living of the locals.We also arrange cultural tours to villages around the coast where our guests learn about our culture. They also get to sample our food. All the proceeds go to the locals. One of the villages we frequent is Kwale in the South coast.
By dutifully paying our taxes, we are helping our government achieve its economic goals too.

Environmental Responsibility

The long term future of the tourism industry as a whole and our company is dependent on the wise use of our natural and other resources in a sustainable manner.
At Lilac adventures, we contribute towards the various environmental conservations by belonging to organisations such as the Ecotourism Society and Nature Kenya. We also actively take part in environmental awareness activities such as beach clean-ups and World Bird Watch.
James, our Naturalist has been working as a volunteer in conjunction with WWF EARPO in training of local forest scouts and guides in Shimba hills national reserve and Arabuko Sokoke Forest.
One environmental friendly office practice we have adopted is ROC (Reduction of Costs). We encourage recycling of envelopes and printing paper to both keep our operating costs low and also save our forests from where we get paper. We also use detergents and other materials in the office that do not harm our environment.
Some lodges and hotels are known to release untreated sewage into rivers and into the ocean. It is our policy not to give such any business.
Before we take our guests to any accommodation, we normally do an inspection of their facility to ensure they adhere to environmental rules. Besides, it is a requirement now that all accommodation facilities carry out an environmental Impact Assessment before they can have their licenses renewed. We ensure that is done too.

When briefing our guests, we always tell them to observe the rule of “take nothing but photos and leave nothing but footprints” in the parks. Our well trained drivers ensure they maintain a distance from wildlife to avoid stampeding them. We always politely request our guests not to make noise as it may scare wild animals or cause them to act aggressively. So far, our efforts on this front have been very successful. We also are happy to note that most of our guests have commented that our drivers do not speed and neither do they crowd animals.All the parks in Kenya contribute towards conservation since they are themselves conservation areas that harbour wildlife. More specifically, parks like Masai Mara and Amboseli are managed in a way that all the proceeds of tourism go towards conservation efforts in those areas and local community development.

Social responsibility

At Lilac Adventures (K) Ltd, we have set out to improve the conditions of living of our youth especially as a way of giving back to society.
We are committed to offering employment, bursaries, on the job training ad field attachments to tourism students from all over the country.
We also contribute generously to community programmes and project especially those about hunger and poverty reduction.
A major project we are involved in is the development of Shimba Hills Forest Guides (Shifoga). We are involved in capacity building of the guides and marketing of their Nature walk and village visits. We also take our guests to visit these projects where the forest guides take the guests through nature walk and village visits culminating in a traditional dance.
Kenya boasts over 42 different ethnic groups with different cultures and values. Besides, we have different religious beliefs. Our unity in diversity arises from our respect for these different cultures.
We encourage all our guests to respect and indeed learn the cultures of the Kenyan people. We encourage decency in dressing for all our guests.
We are also signatories to efforts to stop sexual and other exploitation of children in Tourism
The value of local knowledge of a tourism product is valued in our company. We always get a local guide for specific areas such as old town (Swahili Guide), Masai village (Masai Guide) and many other places.

 
 
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TERMS & CONDITIONS

At Lilac Adventures Limited we specialize in tailor made luxury and budget holidays. We use our expertise and professional partners in the field to plan the ideal holiday experience in Kenya and Tanzania. Each holiday is different in structure and cost, depending on specific individual needs and desires. Since we specialize in family holidays, incentives groups, conferences among other services, we committed to being flexible, however the following terms and conditions apply.

1. Deposit

We require a 50% deposit on receiving an email confirming your reservations has been done and your acceptance that that’s what you have asked for and the balance payable 35 day’s prior to safari or accommodation date. If it’s a last minute booking, our reservations officer you are dealing with will advice you on the best mode of payment.

2. Cancellation Policy

Just in case any cancellation is done, we only charge what hotels charge us and the rest returned to clients less bank transfer
charges as indicated below:

If cancellation is done:

  • Between 0-7 days before safari date - 100% is charged.
  • Between 8 - 35 days before safari - 25% or 50% is
  • charged depending with the lodge/camp - will be advised during the time of booking
  • Between 36 - 60 days - 10% is charged.
  • 60 days and over - full payment returned less bank charges for the transfer.

3. Method of Payment

Payments are to be made directly into our bank account through a bank transfer OR credit card; where we need your card holder’s name, card number, expire date, 3 digits at the back of the card, a letter authorizing Lilac Adventures to debit your card and photo copy of your passport both sides as well as for the visa card. Card details should always be given through the phone by calling any of our offices. Note an extra 5% is charged on all payment using credit cards which is charged by banks as Government tax which is not applicable if payment is done through bank transfer. However, all payment must be made in full and free of any bank charges.
 
4. Travel Insurance

All clients must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment as the booking will be subject to cancellation penalties as detailed above.

5. Visas and Passports

It is important that you thoroughly check your visa requirements before your intended date of travel, as Lilac Adventures (K) Ltd cannot be held responsible should necessary visa requirements not be fulfilled. All visitors to Kenya and Tanzania are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin.
 
6. Air tickets

In order to comply with international insurance requirements all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). As this applies to both scheduled and charter flights we would be grateful if you could provide us with this information at the time of your reservation.

The air fare and airport tax quoted are current and are subject to change without prior warning should the airline impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between time of booking, time of payment and the ticket being issued.
Lilac Adventures Limited cannot be held responsible should airlines discontinue flights on certain routing or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by Lilac Adventures Limited

7. General – Travel in Kenya & Tanzania

7.1 Malaria

It is important that you take precautions against malaria prior to the commencement of your holiday. We recommend that you contact your doctor, pharmacist or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.

7.2 Yellow fever

Yellow fever vaccinations are no longer a legal requirement for entry into Kenya, Tanzania or Zanzibar. Please note however that your country of origin, or other countries visited on your tour may require this certificate upon your re-entry. Please confirm with a travel clinic prior to travel.

7.3 Dietary requirements

Any special dietary requirements must be advised at time of booking or well in advance of check-in. We will do our utmost to comply with your requirements

7.4 Preferred clothing on safari

We recommend light cotton shirts and trousers / shorts. The best colours are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Evenings can be cool/cold on game drives and some form of jersey or windbreaker is recommended even during the summer months

7.5 Gratuities

Tipping is at your discretion.

8. Have your question been answered above? Do not hesitate to contact us for any clarification or need any information on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Full itinerary enquiry and special rates Click Here or send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it Special rates to apply in April, May, June and November 2009

 

Contacts

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Why Lilac Adventures Kenya Ltd…………………. No holiday we offer is ever the same!

We specializes in creative, personalized, individualized Safaris & Tours to cater for families, groups bearing in mind our clients request and interest. What makes us different is that we take personal interest in your individual travel needs and design a personal holiday, guaranteeing value for money relative to your budget.

The fact that 80% of the company’s business continues to arrive through delighted customers and their recommendations is testimony to an unfailing commitment to quality, service, innovation and choice.

Our safaris are intimate and carefully chosen to suit the individual needs of our clients. We guarantee that your travel experience with us will be carefully planned, professionally organized and perfectly unusual.

We value personal relationships, and therefore remain dedicated to understanding the personal needs of those we cater for.

Please feel free to contact us and we will make your holiday a memorable one through the following addresses:

Main Office - Mombasa Kenya

P. O. Box 2724 - 80100, Mombasa, Kenya

Tel: +254 020 354 8220
Tel: +254 722 104 886
Tel: +254 723 826 338
Tel: +254 738 226 098

Emails:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it - Safari Request/Enquiries
This e-mail address is being protected from spambots. You need JavaScript enabled to view it - To Make Your Reservations
This e-mail address is being protected from spambots. You need JavaScript enabled to view it - For Safari/Holiday Quotations
This e-mail address is being protected from spambots. You need JavaScript enabled to view it - Management

Holland Office

Contact Person - Mr Joost Schmit

Tel: +31 651768040

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Full itinerary enquiry and special rates Click Here or send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it Special rates to apply in April, May, June and November 2009

Last Updated ( Thursday, 19 March 2009 07:55 )
 

Community Support

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It is always a good practice for any focused and caring company to have programs that are aimed at uplifting the community it operates  in.Here at LILAC as part of giving back to the community run an elaborate social empowerment campaign by sponsoring the youth in various activities affecting their lives. we strive to nurture good youthful spirit to make them grow to better citizens.

Among the activities we focus are as below:

  • Education Sponsorship - We offer scholarships to students in high school through full payment of fees,boarding and other expenses for needy students.The sponsorship is still in its infancy and we at the moment have the resources to sponsor upto 20 students per year.
  • Talent Search - We also sponsor youth with talent in various activities.at the moment we have a youth musician whom we have sponsored to produce his album. Lilac has catered fully to his recording expenses.
 
 
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About Us

For more than 10 years of arranging Holidays in Kenya and Tanzania, (Lilac Adventures Limited - Owner Managed), we have made a firm commitment towards Eco-Tourism and deliberately created something different from other investors in the industry. We know what elements make up an enjoyable, memorable holiday and know how to bring these to you. We assist you in selecting a suitable safari to match your holiday needs and expectations, providing you with detailed information and our professional assistance will follow you throughout your holiday. We have a wealth of knowledge and expertise in creating the safari adventures and tours that has earned us a lot of respect in the industry. Choosing a safari is as important as choosing who you wish to trust with your holiday of the lifetime and in recognizing this we always have you have a say in designing your own itinerary and as the experts, we advice you on the best way to meet your expectations.

Safaris

Our safaris & tours reflect the deep concern we share with others within the world-wide community who realise we all have a deep and vital responsibility in maintaining and, where possible, actually improving the environment in which we live. At Lilac Adventures Limited we have designed a selection of tours by road and air, featuring all the major game parks and reserves throughout the region. With a wide selection of tours operating throughout the week, it is easy for you to plan a Safari according to your preference and time available.
 
On Tailor-made safaris; the choice is yours, from the familiar National Parks and Reserves to the more obscure and undiscovered wilderness areas. We ensure that all your expectations are fulfilled and that each safari leaves a special memory and a lasting impression.

Safari Briefings

Our dedicated Client Service Representatives meet each and every arriving guest at both Nairobi and Mombasa International airports to facilitate seamless arrival and departure formalities as well as to ensure that your onward flight reservations are in order. He also ensures you are well briefed on your holiday and make sure all your needs and concerns are addressed in advance during the safari.
Our Safari Drivers/Guides.

The success of any safari depends on how efficient the guide is. In this respect the greatest care is taken in selecting responsible, qualified people who are capable of providing a cheerful, caring and attentive service to our clients. All our safari driver guides are qualified and have extensive knowledge on wildlife and parks in Kenya and Tanzania.

Our extensive fleet consist of custom-built, specially modified 7 seat safari micro buses and custom- built for wheel drive safari Land Cruiser and Land Rovers which we use for all safaris in Kenya and Tanzania and have your preference on the kind of vehicle you want to use THOUGH we highly recommend 4x4 on all safaris. All safari vehicles have sliding widows, roof hatches and high ground clearance to optimize all around visibility for game viewing and photography.

Each vehicle is equipped with an HF radio set, giving round-the-clock communication with our main office.

Conference & Meetings

Over the years we have acquired a reputation as the most comprehensive resource for Conference & Meeting handling in Kenya and Tanzania.

Full itinerary enquiry and special rates Click Here or send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it Special rates to apply in April, May, June and November 2009
 

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We are committed to serving you and we know what elements make up an enjoyable, memorable holiday as well as choosing a safari is as important as choosing who you wish to trust with your holiday of a lifetime and in recognizing this we always have you have a say in designing your own itinerary and as the experts, we advice you on the best way to meet your expectations.

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